WhatsApp Agentic
Commerce OS.
A brand’s digital person that helps customers discover products, buy, get post-purchase support and return — while merchants manage conversations, customers, automation and campaigns in one workspace.
Five conversations · playing live
Everything happens
inside the chat.
Discovery, cart edits, checkout, your full store and support — all on WhatsApp, all at once.
Discover
Ask in plain words. Get a live product carousel and add from it.
Atelier
Maya · AI assistant
Summer shirts in M, under $80? ☀️
10:21Edit the cart
Remove, swap or add items just by saying so. Totals update instantly.
Atelier
Maya · AI assistant
Your cart · 2 items
Chambray shirt
Light blue · M · Qty 1
Oxford shirt
Sky · M · Qty 1
Instant checkout
Review and pay without leaving the chat. Receipt lands right there.
Atelier
Maya · AI assistant
Looks good, let’s pay 🙌
10:25
2 items
$109.00
Free delivery · arrives Thursday
Your store, inside WhatsApp
One tap opens your web store in WhatsApp’s in-app browser — cart already synced.
Atelier
Maya · AI assistant
Can I browse the full collection?
11:02
Atelier — Summer store
atelier.store · opens right here in WhatsApp
Atelier
atelier.store
Chambray shirt
$64.00
Oxford shirt
$58.00
Cotton tee 3-pack
$45.00
Linen overshirt
$72.00
Support, with humans on call
Live order tracking from the AI. Your team takes over the moment it matters.
Atelier
Maya · AI assistant
Where’s my order? 📦
17:40
Inbox
126 AI-resolved today
Omar Haddad
14:02Maya: Yes! Delivered this morning
Sara Nouri
14:06Do you ship to Dubai?
Lena Fischer
14:09Is the navy back in M?
Arjun Mehta
13:58Can I change my delivery address?
Riya Kapoor
13:41Thanks! Got the checkout link 🙌
Omar Haddad
WhatsApp · Unassigned
Order #1038 confirmed ✓
Chambray shirt · M · $64.00 · arrives Wed
Maya · AI · 11:20
Has my order #1038 arrived?
Omar · WhatsApp · 14:02
Maya · AI · 14:02· 98% confident
Maya (AI) is handling this chat · Take over to reply
Automation agent
Workflows / VIP checkout recovery
Describe your automation
e.g. Remind customers who left something in their cart…
Campaign agent
Campaigns / Summer linen drop
Opportunity spotted
164 linen lovers haven’t ordered in 45 days — and the summer drop is live.
Atelier
Business account
appear here
Written by AI · edited by you
CRM agent
Customers / Riya Kapoor
Riya Kapoor
Mumbai · customer since 2025
Activity
- “I’m vegan btw — cotton only please 🌱”Today
- Ordered Cotton tee 3-pack · $453d
- Read “Summer drop” campaign1w
Learned from chats
Next best action—
Ask your CRM
Top customers this month?
Who buys linen every summer?
Which VIPs are at risk?
Six modules. One commerce journey.
Discovery, storefront, inbox, automation, CRM and campaigns share one customer identity and one commerce connector.
WhatsApp AI
The digital person discovers products, checks price and availability, and uses customer context — then escalates when it should.
Maya · Atelier
online
Show me casual shirts in M 👕
10:21Mini storefront
A branded catalog opened from WhatsApp. The AI-prepared cart hands off to the merchant’s existing checkout.
Inbox + human agents
The team logs in, assigns the chat, takes over, pauses AI, and resumes later with the history intact.
Omar HaddadVIP
Order #1038 · WhatsApp
Has my order #1038 arrived?
Yes — delivered this morning 📦
Maya (AI) · 14:08
It arrived damaged 😞
Maya (AI) is handling this chat
Automation
Abandoned checkout waits, re-checks the order, messages the customer, and stops if they purchased or are ineligible.
Trigger
Checkout abandoned
CRM + segments
One record holds the customer, conversation, tags, consent and commerce events that every other module can use.
Describe your audience
e.g. VIPs who haven’t ordered in 60 days…
Campaigns
Build a simple segment, test an approved template, send only to eligible people, and inspect the execution log.
Step 1 of 4 · Audience
A digital person that
does useful work
The primary customer experience. It uses approved catalog, FAQs, policies and brand voice — then takes commerce actions, not only answers.
Product discovery, carts and escalation
Questions, answered.
Everything you need to know about selling on WhatsApp with Glifz.
Glifz is a WhatsApp agentic commerce platform. It gives your brand an AI digital person that helps customers discover products, check stock, build a cart, check out and get post-purchase support — all inside WhatsApp. Your team gets one workspace for conversations, customers, automation and campaigns.